IT Service Support Apprentice (15 month fixed term contract) Starting Salary £14,220 per annum
Hertsmere Borough Council is responsible for providing services including benefits, car parking, community safety, elections, environmental health, housing needs, leisure and parks, licensing, planning, street cleaning and waste collections. We have a busy in-house IT department providing a comprehensive range of services to all of our departments.
As our apprentice you will be required to provide technical and service support to IT clients, using the ITIL principles of service operation, including incident management, problem solving, assisting in maintaining the IT knowledge base and dealing with service requests from clients.
You will need to be able to provide excellent customer service and must be able to plan and prioritise to meet deadlines. You need to have a minimum of 5 GCSE’s (grade C and above) or equivalent including Maths and English.
You will participate in the ICT Advanced Apprenticeship, and ensure that all college and workplace assessments are kept up to date and deadlines for completion are met. At the end of the initial 15 month contract you will achieve the level 3 qualification.
The post is offered on a full time (36 hours per week), fixed term basis for 15 Months. When Covid does not stipulate home-working only, this post holder will work in the office 4 days and 1 day working from home including half day for study leave as appropriate.
Benefits include 25 – 30 days annual leave (depending on the length of Local Government Service) plus one floating day per annum, local government pension scheme, flexible working hours (including home working), free car parking, free use of leisure facilities, cycle scheme, season ticket loans and access to a large staff roof garden.
This recruitment is being handled by QA Apprenticeships. To apply, please click on https://qaapprenticeships.kallidusrecruit.com/VacancyInformation.aspx?VId=78843 where you will find further details about the post and information on how to apply.
For further information on the borough and our benefits visit
Closing date: 13 January 2022