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Local News and Events

Neighbourhood Watch Newsletter

The April 2024 edition of OUR NEWS is here
We are pleased to bring you the latest edition of our newsletter for Neighbourhood Watch supporters across England and Wales.  

Here are some highlights in April’s edition:  

– The results from our National Crime and Community Survey 2023 are in and ready for you to read
– Recordings from our spring webinar series are now available
– It’s time to get ready for Neighbourhood Watch Week and the Month of Community!
– You can win a £50 Shop voucher for sharing your community stories  

We would also like to highlight that the NPCC (National Police Chief’s Council) has launched a new app called Police.UK, which allows the public to report crimes and incidents, find out information about local policing teams, and access prevention advice and support for victims and witnesses of crime. You can read more about this here.  


We hope you enjoy this edition – please share it far and wide with your communities!  

Pegasus Scheme

Hertfordshire Constabulary has launched a scheme – Pegasus – to help those with communication challenges when they have contact with police and other emergency services.
In partnership with the East of England Ambulance Service and Hertfordshire Fire & Rescue Service, Pegasus is designed to assist those who sometimes find it difficult to speak or make themselves understood, especially in pressured situations. It may be useful to anyone with any conditions, to help with any communication issues, including those neuro-diverse needs or visual or hearing impairments.
Registration is easy, free-of-charge and involves providing a few simple details via our dedicated webpage.
Following registration, the individual will receive a membership card and a PIN. When calling for assistance, the cardholder simply needs to say ‘Pegasus’ and quote their PIN for call handlers to provide the appropriate information to responding officers. There is also a Textphone option.
The card can also be shown in person to a police officer, paramedic or firefighter.
To apply or for further information please visit Pegasus card scheme |

Hertfordshire domestic abuse safe accommodation – Safer Places key contact information

Did you know that there are now several ways to reach Hertfordshire’s domestic abuse safe accommodation provider, Safer Places?

If you, or someone you know or are working with, needs to flee and requires access to emergency safe accommodation, or would like to talk about the community-based services they provide, Safer Places can be contacted at:

Preferred methods

e-mail to (this is the fastest route as it is constantly checked)

e-mail to

e-mail to


Tel: 03301 025811.  Please leave a voicemail if unable to get through straight away; voicemails are constantly checked.

Web Chat

Herts Connected replacing OWL service

As you may have heard the OWL service will be replaced from the 1st April with a new platform, Herts Connected.

The new messaging platform will start sending messages on the 1st April.  We are already promoting it via OWL – encouraging members to sign up as OWL will switch off on the 31st March.  Already we have had 12,000 people sign up which is great – especially as it has only been promoted this week.  We will continue to proactively promote on OWL and obviously beyond post April to encourage sign ups.

Below is the link to the website:

Home Page – Herts Connected

Garden Waste – subscribe now for collections

green bin with sticker below handlesOur new subscription service is live. From April 2024 we will only collect from households that have subscribed to the service and have our Garden Waste Collection Service sticker on their green bin.

We’ve been able to make the first year’s subscription completely free. This means nobody will need to pay anything before April 2025, which will coincide with our new weekly food waste collections.

Sign up to get your Garden Waste Collection sticker

You will receive a sticker through the post, which must be placed on your bin to identify it as part of the service. You should put this on your bin as soon as you receive it. The sticker should be displayed on the back of your bin underneath the handles and the bin should be presented for collection with the handles and sticker facing out toward the road, so the sticker is clearly visible to the collection crew. 

There will be a grace period until the end of May 2024 to ensure everyone has had time to subscribe and has received their Green Waste Collection Service sticker.

Once you are signed up to the service you will automatically receive a renewal reminder next year before the new subscription charge is due. More information and FAQs.